FAQS

GENERAL FACTS

 
Before Using
Hair: Shampoo and condition
your virgin hair extension prior installing.

When washing your hair extensions do not massage or twist the hair

After washing, allow to air dry (don’t roll or rub hair into a towel)


Styling:
2-3 bundles are needed for a full weave depending on desired fullness. 18’ and
longer 3 bundles are needed for a full weave.


EXCHANGES and
REFUNDS

No exchanges or refunds. due to the hygienic nature of the product. Once shipment
is placed or hair is purchased at the store we cannot accept exchanges or refunds.


 ·                        
Shipping/handling and insurance fees are the customer’s expense


 


Our store Hours of operation are
Tuesday through Saturday 10am to 6pm EST
Sunday 12pm to 4pm


 Our online ordering is available 24 hours
a day.



Shipping fees
include handling, packing, and postage costs. We cannot distinguish orders
placed separately; shipping fees will apply to each of them. We recommend that
you group your items into one order.